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NEW QUESTION # 44
What type of trunk would you configure to connect to AudioCodes phones?
- A. Network interface trunk
- B. Phone trunk
- C. WebRTC phone trunk
- D. External trunk
Answer: D
Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.
NEW QUESTION # 45
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A. Outbound
- B. Calling
- C. SIP Access Control
- D. Availability
Answer: C
Explanation:
In Genesys Cloud CX, SIP Access Control is where you configure the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk, ensuring secure and controlled SIP communication.
NEW QUESTION # 46
John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?
- A. The OAuth client does not have the required scope.
- B. The Client ID has expired.
- C. The web app does not have an OAuth client created for that region.
- D. There is no client Secret associated to the OAuth client.
Answer: C
Explanation:
Genesys Cloud CX operates in separate regional environments (e.g., North America, EMEA, APAC). OAuth clients are region-specific, meaning an OAuth client created for North America won't authenticate users in Europe. To resolve this, a new OAuth client must be created in the European region's environment.
NEW QUESTION # 47
When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?
- A. 40 MB per message (after base64 encoding) with no workaround
- B. 20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.
- C. 40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.
- D. 20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.
- E. 5 MB per message (after base64 encoding) with no workaround.
Answer: C
Explanation:
Genesys Cloud CX enforces a maximum outgoing message size of 40 MB, including attachments, after base64 encoding. Base64 encoding increases the size of the original files by approximately 33%, so the combined size of the email body and attachments should be around 29 MB before encoding to stay within the limit. To manage larger files, you can upload them to Genesys Cloud Documents and include links to these documents in your email, effectively bypassing the attachment size limitation.
Reference:https://help.mypurecloud.com/faqs/acd-email-message-attachment-size-limits/
NEW QUESTION # 48
By default, Line Recording is disabled.
- A. True
- B. False
Answer: A
Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/
NEW QUESTION # 49
Which of the following containers is used to create a new campaign?
- A. Schedules
C Campaign Dashboard - B. Campaign Management
- C. Scripts
Answer: B
Explanation:
The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.
NEW QUESTION # 50
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.
- A. True
- B. False
Answer: A
Explanation:
Genesys Cloud CX aims to minimize breaking changes to maintain backward compatibility for its users.
When breaking changes are necessary, they are typically deferred until the next major revision of the API, ensuring a smoother transition for developers and users.
NEW QUESTION # 51
Which of the following statements are true? (Choose two.)
- A. A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
- B. A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
D A jobs' endpoint is best suited for bulk export of data - C. A "query endpoint is best suited for bulk export of data.
Answer: A
Explanation:
A query endpoint provides real-time access to the most up-to-date data and returns the requested information immediately. This is ideal for scenarios where the user requires immediate responses.
A jobs endpoint, on the other hand, is designed for scenarios where bulk export of data is required. It processes requests asynchronously and provides a response when the export is complete, making it suitable for larger data sets that don't require an immediate response.
NEW QUESTION # 52
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
- A. Public Interface Services
- B. Communication Services
- C. Core Services
- D. Application Services
Answer: C
Explanation:
Core Services in Genesys Cloud CX handle fundamental platform functions such as account configuration, directory search, user membership management, phone call routing, and agent assignment, serving as the backbone of system operations.
NEW QUESTION # 53
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
- A. Default Inbound Script
- B. Sales Script Template
- C. Default Callback Script
- D. Default Outbound Script
- E. Collection Script Template
- F. Blank Script
Answer: A,C,D,F
Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.
Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.
Default Inbound Script: The default script that pops for inbound calls.
Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.
NEW QUESTION # 54
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?
- A. Flow Aggregates query
- B. Conversation Aggregates query
- C. Queue Observations query
- D. Conversation Detail Record query
Answer: C
Explanation:
The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.
NEW QUESTION # 55
The typing notifications can be sent to the chat window using a POST with the _______________.
- A. Member ID
- B. Conversation ID + Member ID
- C. Conversation ID + Member ID +Session ID
- D. Conversation ID + Session ID
Answer: B
Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.
NEW QUESTION # 56
While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
In Genesys Cloud CX, when creating a query to fetch conversation data without any filters, you can specify an interval of up to seven days. This means you can retrieve conversation data spanning the past seven days, including today.
Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query
NEW QUESTION # 57
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?
- A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
- B. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
- C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
- D. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
Answer: B
Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.
NEW QUESTION # 58
Which ACD routing method routes an interaction to the next available agent?
- A. Standard ACD
- B. Preferred Agent
- C. BullseyeACD
- D. Disregard Skills. Next Agent
Answer: A
Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.
NEW QUESTION # 59
What is the timeout period for reconnecting the chat session?
- A. Four Minutes
- B. Two minutes
- C. Three Minutes
- D. Five Minutes
Answer: B
Explanation:
In Genesys Cloud CX, if a WebSocket connection for a chat session is lost, the system allows a two-minute window for reconnection. If the client does not reconnect within this period, the chat session is considered terminated.
NEW QUESTION # 60
Error 400 by Notification service means the channel has been idle for 24 hours.
- A. True
- B. False
Answer: A
Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.
NEW QUESTION # 61
The application requesting to create a new user does not need a specific scope.
- A. False
- B. True
Answer: A
Explanation:
In Genesys Cloud CX, an application requesting to create a new user must have the appropriate scope (e.g., user:adminoruser:create) granted. This scope ensures that the application has the necessary permissions to perform user creation actions.
NEW QUESTION # 62
What level of permissions does a user require to view the organization settings?
- A. Supervisor
- B. All of the above
- C. Admin
- D. Agent
Answer: C
Explanation:
In Genesys Cloud CX, users require administrative privileges to access and manage organization settings.
This access is typically granted through the Admin role, which provides the necessary permissions to view and modify organization-wide configurations. Agent and Supervisor roles do not inherently possess these permissions.
NEW QUESTION # 63
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?
- A. Outbound Proxy
- B. SIP
- C. Gateway
- D. WebRTC
Answer: B,D
Explanation:
SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/
NEW QUESTION # 64
For updating a user in Genesys Cloud CX which HTTP method must be used?
- A. TRACE
- B. POST
- C. DELETE
- D. PATCH
Answer: D
Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.
NEW QUESTION # 65
From the _______________ page, you can monitor the number of API requests in the built-in dashboard.
- A. Performance > Bot Performance
- B. Performance > My Performance
- C. Performance > API Usage
- D. Performance > Dashboards
Answer: D
Explanation:
The Performance > API Usage page in Genesys Cloud CX provides a built-in dashboard that allows you to monitor the number of API requests, helping you track usage trends, detect anomalies, and manage limits effectively.
NEW QUESTION # 66
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