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Dumps Questions [2025] Pass for CGEIT Exam
The benefits of obtaining the ISACA CGEIT certification are numerous. Certified in the Governance of Enterprise IT Exam certification demonstrates an individual's expertise in IT governance, which can lead to increased job opportunities and higher salaries. Certified in the Governance of Enterprise IT Exam certification also provides individuals with the knowledge and skills necessary to implement effective IT governance practices within their organization, which can result in improved performance, reduced risk, and increased stakeholder confidence.
NEW QUESTION # 327
Which of the following would be the BEST way to facilitate the adoption of strong IT governance practices throughout a multi-divisional enterprise?
- A. Ensuring each divisional policy is consistent with corporate policy
- B. Ensuring divisional governance fosters continuous improvement processes
- C. Documenting and communicating key management practices across divisions
- D. Mandating data standardization across the distributed enterprise
Answer: C
NEW QUESTION # 328
Which of the following is MOST important when an IT-enabled business initiative involves multiple business functions?
- A. Conducting a systemic risk assessment
- B. Developing independent business cases
- C. Establishing a steering committee with business representation
- D. Defining cross-departmental budget allocation
Answer: C
Explanation:
Establishing a steering committee with business representation is the most important factor when an IT-enabled business initiative involves multiple business functions, because it ensures that the initiative is aligned with the strategic goals and needs of the organization, and that the different business functions have a voice and a stake in the decision-making process. A steering committee can also provide guidance, support, and oversight to the IT team and help resolve any conflicts or issues that may arise among the business functions. A steering committee can also monitor the progress and performance of the initiative and ensure that it delivers the expected benefits and value to the organization. References := What is an IT Steering Committee? - BMC Software | Blogs, Steering Committee: Definition, Roles & Meeting Tips - ProjectManager, How To Create an IT Steering Committee in 6 Steps - Indeed
NEW QUESTION # 329
IT senior management has just received a survey report indicating that more than one third of the organization's key IT staff plan to retire within the next 12 months. Which of the following is the MOST important governance action to prepare for this possibility?
- A. Engage human resources (HR) for recruitment of new staff.
- B. Review motivation drivers for key IT staff.
- C. Evaluate lower-level staff as succession candidates.
- D. Request the development of a succession plan.
Answer: D
Explanation:
A succession plan is a process of identifying and preparing potential candidates to take over key roles in an organization when the current incumbents leave or retire. A succession plan is an important governance action to prepare for the possibility of losing a large portion of the organization's key IT staff, as it can help to ensure the continuity and stability of the IT function and its alignment with the business objectives and strategies. A succession plan can also help to mitigate the risks and challenges associated with talent shortages, knowledge gaps, and leadership transitions. A succession plan should be developed in collaboration with the human resources (HR) department, the IT senior management, and the board of directors, and should include the following steps:
* Identify the critical IT roles and their competencies, responsibilities, and performance expectations
* Assess the current IT staff and their readiness, potential, and interest to assume higher-level or more
* complex roles
* Conduct a gap analysis to determine the difference between the current and future skills and capabilities needed for the IT function
* Develop a talent pipeline and a talent pool of internal and external candidates who can fill the critical IT roles
* Provide learning and development opportunities for the identified candidates, such as training, coaching, mentoring, job rotation, or shadowing
* Monitor and evaluate the progress and performance of the candidates and provide feedback and support
* Review and update the succession plan periodically to reflect any changes in the business or IT environment References: Succession planning: a guide to get it right - Workable1, Succession Planning: Template, Process, Best Practices [2023] - Valamis2, Succession Planning: Best Practices - GitHub Pages3
NEW QUESTION # 330
Which of the following is MOST important to include in the customer dimension of an IT balanced scorecard?
- A. Maintenance of IT operations
- B. Business value creation
- C. Support for corporate customers
- D. Stakeholder satisfaction
Answer: D
Explanation:
According to the web search results, the customer dimension of an IT balanced scorecard is the perspective that measures how well the IT department meets the needs and expectations of its internal and external customers, such as business units, end users, suppliers, and partners. The customer dimension helps the IT department to align its services and products with the customer requirements and preferences, and to deliver value and satisfaction to the customers12.
The most important measure to include in the customer dimension of an IT balanced scorecard is stakeholder satisfaction, which is the degree to which the customers are satisfied with the quality, performance, and outcomes of the IT services and products. Stakeholder satisfaction reflects the customer perception and feedback of the IT department, and influences the customer loyalty, retention, and advocacy. Stakeholder satisfaction can be measured by various methods, such as surveys, interviews, focus groups, complaints, compliments, and referrals34.
The other options are not as important as stakeholder satisfaction to include in the customer dimension of an IT balanced scorecard. Business value creation is a measure that belongs to the financial dimension of an IT balanced scorecard, as it evaluates how much value the IT department contributes to the business strategy and objectives5. Maintenance of IT operations is a measure that belongs to the internal process dimension of an IT balanced scorecard, as it assesses how well the IT department manages and improves its core processes and activities. Support for corporate customers is a measure that belongs to the learning and growth dimension of an IT balanced scorecard, as it indicates how well the IT department develops and enhances its capabilities and competencies to support its customers.
References: 1: The customer perspective within the Balanced Scorecard3 2: The Balanced Scorecard Customer Perspective2 3: Customer Satisfaction: A Guide for Measuring Customer Satisfaction - Qualtrics4 4: How to Measure Customer Satisfaction: Do You Overlook these 4 Key Customer Satisfaction Measurements? | Qualtrics 5: The financial perspective within the Balanced Scorecard : The internal process perspective within the Balanced Scorecard : The learning & growth perspective within the Balanced Scorecard
NEW QUESTION # 331
In a large enterprise, which of the following should be responsible for the implementation of an IT balanced scorecard?
- A. Project management office
- B. Chief information officer (CIO)
- C. Chief risk officer (CRO)
- D. IT steering committee
Answer: A
NEW QUESTION # 332
When implementing an IT governance framework, which of the following would BEST ensure acceptance of the framework?
- A. Using subject matter experts
- B. Using industry-accepted practices
- C. Factoring in the effects of enterprise culture
- D. Complying with regulatory requirements
Answer: C
Explanation:
When implementing an IT governance framework, it is important to consider the effects of enterprise culture on the acceptance and adoption of the framework. Enterprise culture is the set of values, beliefs, norms, and behaviors that shape how an organization operates and interacts with its stakeholders. A mismatch between the IT governance framework and the enterprise culture can lead to resistance, conflict, or failure of the framework. Therefore, it is best to factor in the effects of enterprise culture and tailor the framework to suit the specific context and needs of the organization. The other options are not the best way to ensure acceptance of the framework, but rather some of the factors that can influence the design and implementation of the framework. Using subject matter experts, industry-accepted practices, and complying with regulatory requirements can help to ensure the quality, relevance, and compliance of the framework, but they do not necessarily guarantee its acceptance by the organization. References := ISACA, CGEIT Review Manual, 27th Edition, 2020, page 12; Implementing Good Governance Principles for the Public Sector in Information Technology Governance Frameworks
NEW QUESTION # 333
Which of the following should be done FIRST when concerns have been identified regarding the financial viability of a potential software supplier?
- A. Implement an escrow agreement
- B. Perform a risk assessment
- C. Include a right-to-audit clause in the contract
- D. License the intellectual property
Answer: A
NEW QUESTION # 334
Which of the following is the MOST effective way for a CIO to govern business unit deployment of shadow IT applications in a cloud environment?
- A. Implement controls to block the installation of unapproved applications.
- B. Educate the executive team about the risk associated with shadow IT applications.
- C. Provide training to the help desk to identify shadow IT applications.
- D. Review and update the application implementation process.
Answer: B
Explanation:
The most effective way for a CIO to govern business unit deployment of shadow IT applications in a cloud environment is to educate the executive team about the risk associated with shadow ITapplications. This is because shadow IT applications are often deployed without the knowledge or approval of the central IT organization, and may pose security, compliance, and performance risks to the enterprise. By raising awareness of these risks among the executive team, the CIO can foster a culture of IT governance and alignment, and encourage the business units to follow the established application implementation process. References: CGEIT Certification | Certified in Governance of Enterprise IT | ISACA1, IT Governance: Definitions, Frameworks and Planning - ProjectManager2
NEW QUESTION # 335
Which of the following essential elements of IT Portfolio Investment Management describes the ability to model the IT Portfolio with metrics most appropriate to the business such as ROI, Break- Even, Cost Avoidance, and Revenue Return?
- A. Integrated Capability
- B. Integrated Dashboards and Scorecards
- C. Portfolio What-If Planning
- D. Highly Configurable
Answer: D
NEW QUESTION # 336
An IT manager is trying to determine optimal IT service levels. Which of the following should be the PRIMARY consideration?
- A. Resource utilization analysis
- B. Recovery time objective (RTO)
- C. Internal rate of return
- D. Cost-benefit analysis
Answer: D
Explanation:
The primary consideration for determining optimal IT service levels is cost-benefit analysis. Cost-benefit analysis is a technique that compares the costs and benefits of providing a certain level of IT service to the business and the stakeholders1. It helps to identify the optimal balance between the value and the cost of IT service delivery, and to justify the investment and resources required for achieving the desired service level objectives1. Cost-benefit analysis can also help to evaluate alternative options, prioritize improvement initiatives, and measure the return on investment of IT service management1. The other options are not as relevant as cost-benefit analysis, as they do not consider both the costs and benefits of IT service levels. Internal rate of return is a financial metric that measures the profitability of an investment, but it does not account for the non-financial benefits or risks of IT service delivery2. Recovery time objective is a parameter that specifies the maximum acceptable time for restoring an IT service after a disruption, but it does not reflect the cost or value of achieving that time3. Resource utilization analysis is a technique that monitors and optimizes the usage and allocation of IT resources, but it does not assess the impact or outcome of IT service delivery on the business and the stakeholders4. : Cost-Benefit Analysis in IT Service Management. Internal Rate of Return (IRR). Recovery Time Objective (RTO). Resource Utilization Analysis.
NEW QUESTION # 337
Which of the following roles is directly responsible for information quality?
- A. Information owner
- B. Information steward
- C. Information custodian
- D. Information analyst
Answer: B
Explanation:
* This is because an information steward is a person or group who is accountable for the quality, integrity, and usability of the information assets within a specific domain or function1. The responsibilities of an information steward include the following1:
* Defining and enforcing data quality standards, policies, and procedures
* Monitoring and measuring data quality performance and outcomes
* Identifying and resolving data quality issues and errors
* Collaborating with data owners, custodians, analysts, and users to ensure data quality alignment and improvement
* Educating and training data stakeholders on data quality best practices and tools An information steward plays a key role in ensuring that the information assets are accurate, complete, consistent, reliable, and fit for purpose1.
The other options, information custodian, information analyst, and information owner are not directly responsible for information quality. They are more involved in the creation, storage, access, and use of information assets, rather than their quality2. They may also have different perspectives and interests than the information steward regarding the information quality. For example, the information custodian may focus on the security and availability of information assets, while the information analyst may focus on the analysis and interpretation of information assets. The information owner may focus on the value and benefits of information assets. Therefore, they may not have the same authority or responsibility as the information steward for ensuring information quality. References := What Is an Information Steward? | Informatica, Data Roles: Data Owner vs Data Steward vs Data Custodian
NEW QUESTION # 338
Which of the following is the amount of risk an enterprise is willing to except in pursuit of its mission?
- A. Inherent Risk
- B. Threats
- C. Risk Appetite
- D. Vulnerability
Answer: C
NEW QUESTION # 339
Which of the following is the GREATEST expected strategic organizational benefit from the standardization of technical platforms?
- A. Optimizes infrastructure investments
- B. Reduces IT operational training costs
- C. Reduces response time
- D. Meets regulatory compliance requirements
Answer: A
Explanation:
Standardization of technical platforms can help optimize infrastructure investments by reducing complexity, increasing interoperability, and enabling economies of scale.
References:
According to the CGEIT Review Manual 2022, one of the benefits of standardization is that it "optimizes infrastructure investments by reducing complexity and increasing interoperability and scalability." According to the Oracle article on the EA Roadmap to Rationalize, Standardize, and Consolidate IT Assets, standardized technology "yields measurable cost savings through reduced software licenses and the elimination of redundant systems and skill sets."1
NEW QUESTION # 340
You are the project manager of the NGQQ Project for your company. To help you communicate project status to your stakeholders, you are going to create a stakeholder register. All of the following information should be included in the stakeholder register except for which one?
- A. Stakeholder classification of their role in the project
- B. Identification information for each stakeholder
- C. Assessment information of the stakeholders' major requirements, expectations, and potential influence
- D. Stakeholder management strategy
Answer: D
Explanation:
Section: Volume B
NEW QUESTION # 341
Which of the following steps are performed in the Planning phase of IT Assurance methodology? Each correct answer represents a complete solution. Choose all that apply.
- A. Scope and plan assurance initiatives.
- B. Assess process maturity.
- C. Perform a quick risk assessment.
- D. Plan the risk-based assurance initiatives.
Answer: B,C,D
NEW QUESTION # 342
Which of the following has the GREATEST influence on data quality assurance?
- A. Data modeling
- B. Data encryption
- C. Data classification
- D. Data stewardship
Answer: D
Explanation:
Data stewardship has the greatest influence on data quality assurance. Data stewardship is the process of defining, implementing, and enforcing policies and standards for data quality, security, privacy, and usage1. Data stewards are the individuals or groups who are responsible for ensuring that the data is accurate, consistent, complete, timely, and compliant with the business rules and regulations2. Data stewardship involves activities such as data profiling, data cleansing, data validation, data monitoring, and data reporting3. Data stewardship helps to improve the trustworthiness and usability of the data for analysis and decision making. References: Data Quality Assurance: Importance & Best Practices in 2023 - AIMultiple1, Data Owners vs. Data Stewards vs. Data Custodians - CPO Magazine2, What is Data Stewardship? - Talend3
NEW QUESTION # 343
Which of the following roles should approve major IT purchases to help prevent conflicts of interest?
- A. IT steering committee
- B. Chief compliance officer
- C. Project management office (PMO)
- D. Chief information officer (CIO)
Answer: A
Explanation:
because this is a role that should approve major IT purchases to help prevent conflicts of interest. An IT steering committee is a group of senior executives and board members who are responsible for overseeing and directing the IT function and ensuring that it aligns with the enterprise's vision, mission, goals, and strategy12. An IT steering committee should approve major IT purchases, such as hardware, software, services, or projects, to ensure that they are justified, prioritized, and aligned with the business needs and expectations, and that they deliver value and performance to the enterprise12. An IT steering committee should also ensure that the IT procurement process is transparent, fair, and ethical, and that there are no conflicts of interest or undue influence from the IT vendors or suppliers1
NEW QUESTION # 344
The IT department has determined that problems with a business report are due to quality issues within a set of data to whom should IT refer the matter for resolution?
- A. Data steward
- B. Business analyst
- C. Data architect
- D. Internal audit
Answer: A
Explanation:
A data steward is a subject matter expert who is responsible for defining and maintaining the integrity of a specific type of data or data domain1. They help the organization build data glossaries, create and maintain data quality rules, and determine who has access to data1. Data stewards also work closely with any system of record to ensure proper controls are in place and are maintained to ensure the data produced is of high quality2. Therefore, if the IT department has determined that problems with a business report are due to quality issues within a set of data, they should refer the matter to the data steward for resolution. References
:= CGEIT Review Manual, Chapter 3: Benefits Realization, Section 3.2: IT Value Delivery Processes, Subsection 3.2.4: Data Quality Management, Page 103.
NEW QUESTION # 345
The CEO of a large enterprise has announced me commencement of a major business expansion that will double the size of the organization. IT will need to support the expected demand expansion. What should the CIO do FIRST?
- A. Recruit IT resources based on the expansion decision.
- B. Review the resource utilisation matrix.
- C. Embed IT personnel in the business units.
- D. Update the IT strategic plan to align with the decision.
Answer: D
NEW QUESTION # 346
Which of the following is the BEST indication that information security requirements are taken into consideration when developing IT processes?
- A. The database is deployed in a distributed processing platform
- B. Customer profiles are stored with a domestic service provider
- C. The integrity of sensitive information is periodically reviewed
- D. The information architecture incorporates data classification
Answer: D
Explanation:
Data classification is a process of organizing and categorizing data based on its characteristics, confidentiality, and sensitivity. Data classification helps to determine the level of access and protection that data requires.
Data classification also makes data easier to understand, compare, and analyze. Data classification is an essential part of information security, as it helps to align the security measures and policies with the data's value and risk. By incorporating data classification into the information architecture, the IT processes can ensure that information security requirements are taken into consideration from the design stage to the implementation stage. References := What is Data Classification? A Data Classification Definition What is Sensitive Data? Definition, Examples, and More
NEW QUESTION # 347
What is the BEST way for IT to achieve compliance with regulatory requirements?
- A. Create an IT project portfolio.
- B. Enforce IT policies and procedures.
- C. Report on IT audit findings and action plans.
- D. Review an IT performance dashboard.
Answer: B
Explanation:
The best way for IT to achieve compliance with regulatory requirements is to enforce IT policies and procedures that align with the compliance standards and guidelines. IT policies and procedures are the documents that define the roles, responsibilities, rules, and expectations for the IT function and its activities.
They help to ensure that the IT systems and processes are secure, reliable, efficient, and consistent with the business objectives and legal obligations. By enforcing IT policies and procedures, IT can demonstrate its compliance with regulatory requirements and avoid violations, penalties, or reputational damage. The other options are not as effective as enforcing IT policies and procedures for achieving compliance with regulatory requirements. Creating an IT project portfolio is a good practice for managing IT investments and resources, but it does not guarantee compliance with regulatory requirements. Reviewing an IT performance dashboard is a useful technique for monitoring and measuring IT performance and value delivery, but it does not ensure compliance with regulatory requirements. Reporting on IT audit findings and action plans is a necessary step for improving IT governance and control processes, but it does not achieve compliance with regulatory requirements. References := What is IT Compliance? - Checklist, Guidelines & More | Proofpoint US, 6 Common IT Compliance Standards (A Guide to the Basics), Here's Why Regulatory Compliance is Important
- Reciprocity
NEW QUESTION # 348
An enterprise has decided to implement an enterprise resource planning (ERP) system to achieve operating and cost efficiencies through global IT standardization. The business units are resistant because they are used to operating autonomously. The CEO has instructed the CIO to move quickly with the implementation to force acceptance with business unit leaders. Which of the following should be the ClO's FIRST step?
- A. Ask the CEO to be the sponsor of the program
- B. Engage a reluctant business unit to conduct a proof-of-concept pilot.
- C. Build a governance framework for identifying non-standard processes.
- D. Request funding from the CEO to hire ERP consultants.
Answer: B
NEW QUESTION # 349
Which of the following is MOST critical to have in place before management can establish an IT risk assessment and response approach?
- A. A balanced scorecard
- B. Historic data on risk events
- C. Defined roles and responsibilities
- D. A portfolio of IT investments
Answer: C
NEW QUESTION # 350
The BEST way to manage an outsourced vendor relationship is by:
- A. analyzing performance statistics from the vendor.
- B. conducting periodic risk assessments.
- C. reviewing annual independent third-party reports.
- D. providing clear objectives and transparency.
Answer: A
NEW QUESTION # 351
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The CGEIT exam covers five domains of IT governance, including framework for the governance of enterprise IT, strategic management, benefits realization, risk optimization, and resource optimization. CGEIT exam is designed to assess the candidate's knowledge and understanding of these domains and their ability to apply this knowledge in real-world scenarios. Certified in the Governance of Enterprise IT Exam certification is awarded to those individuals who demonstrate their expertise in IT governance by passing the CGEIT exam and meeting the certification requirements set by ISACA.
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