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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which practice BEST suggests an organization ' s commitment to providing care that is patient- and family- centered?

A) Extending visitation hours for critically ill patients
B) Ensuring employee participation on patient experience quality committees
C) Addressing the patient ' s definition of family
D) Preserving patient confidentiality with a code word

2. A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients' care. In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?

A) Whiteboard use
B) Hourly rounding
C) Leadership rounding
D) Bedside shift report

3. Which option represents the use of Lean principles?

A) Writing a strategic plan based on patient and family values
B) Adding steps into a process to better define it
C) Including patients in daily bedside rounds
D) Going to "Gemba" to observe the current process

4. Which method is BEST used to engage patients and family members about their concerns and suggestions for improvement in a healthcare organization?

A) Interview employees who have been patients.
B) Conduct weekly point of care surveys.
C) Hold quarterly patient and family focus groups.
D) Establish a patient and family advisory council.

5. Which term is described as the free flow of relevant information during crucial conversations?

A) Discussion
B) Description
C) Dialogue
D) Debate

Solutions: