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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Phones
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Base Settings

2. To assign extensions to users, you must first

A) Create a pool of extensions.
B) Add the extension to the dial plan.
C) Assign the extension to the user's phone.
D) Buy the extension number from the carrier.

3. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Create a role for former users and add the user to that role.
B) Reset the user's password.
C) Rename the user account.
D) Set the user to Inactive for 30 days, then delete the user account.

4. Where can you find people in your organization and add external contacts to the organization?

A) Documents
B) Activity
C) Location
D) Directory

5. Instant messaging costs are significantly less than long-distance phone conversations.

A) False
B) True

Solutions: