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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

A) Visualforce Page
B) Omniscript
C) FlexCards
D) Lightning web components

2. A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?

A) Enable the Responsive feature on the Product Name and Model field elements
B) Enable the Mobile-First feature in FlexCard settings
C) Create two states, one for mobile devices and another for non-mobile devices
D) Create two FlexCards, one for mobile devices and another for non-mobile devices

3. A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

A) Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
B) Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
C) Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
D) Create a FlexCard with two card states. Use conditions on the state to filter for priority.

4. A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

A) View credit score history
B) Request higher limit
C) Make a payment
D) View statements
E) Verify a transaction

5. A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?

A) Use Angular OmniScripts.
B) Use custom Lightning Web Components with LWC OmniScripts.
C) Use the Classic OmniScript Designer.
D) Use the Salesforce Lightning App Builder.

Solutions: