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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?

A) Content strategy
B) Customer interviews
C) Journey mapping

2. A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A) Needs
B) Mission
C) Challenge

3. A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues'?

A) Service blueprint
B) Journey map
C) Data dashboard

4. Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?

A) Heuristics evaluation
B) Business model canvas
C) Corporate integrity workshop

5. The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.
What should analogous research help them accomplish?

A) Generate unexpected ideas and increase empathy.
B) Explain a complex strategy to varied stakeholders.
C) Bring fun into an otherwise boring project.

Solutions: